My name is Teri Temme. I am a businessperson. Mac Fanatic. Reader. Researcher. I am working on “Bringing the Wow back to your business”. I design systems and processes for retailers to be able to concentrate on customer service. What I do will work for all businesses, but I see retail as the most in need right now. When you walk into many stores today the attitude is apathetic at best. Instead, I want you to walk in and feel great, like they want you there and can help you solve whatever problem made you stop in – from a great cup of coffee to a whole new wardrobe.

How do you bring ideas to life?

Presently I do business face-to-face and through e-mail communications, but due to my husband’s upcoming relocation, I am going to have to move my presence almost entirely on-line. I am working on how to translate my personal interactions to the web so that I can deliver the same insights and fast response. This will also widen my area of influence. I am very excited.

What is the one book that you recommend our community should read and why?

The Thank You Economy by Gary Vaynerchuk. This book is so motivational, as well as, educational. Reading it, I also realized I wasn’t the only one insulted by most customer service today on a human level, not just the obvious situations with “bad customer service”. Most important takeaway: like what you do and you will be amazed at the results!

What is one piece of advice that you’d like to give?

Smile, whether you feel like it not, and before you know it, it will be genuine.

What is one idea that you’re going to bring to life in 2012?

I am going to design a customer service program to enhance my business offerings and also, I hope to put together some online classes for people who love to learn as much as I do.

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