A. Hadi Chaudhry

CEO of CareCloud

A. Hadi Chaudhry joined CareCloud, formerly MTBC, in October 2002 as Manager of IT, and later served as General Manager and Chief Information Officer through his appointment as Vice President of Global Operations in October 2016 and President in 2018. Today, he serves as CareCloud’s CEO and President. Mr. Chaudhry has extensive healthcare IT experience and served in various roles in the banking and IT sector prior to joining CareCloud. Mr. Chaudhry received his BS in Mathematics and Statistics and holds numerous information technology certifications.

Where did the idea for CareCloud come from?

As often quoted, “Necessity is the mother of invention.” CareCloud offers no different story. It all started decades ago when our founder, Mahmud Haq, was looking for an IT solution to recommend for his wife’s practice. After a vigorous search did not lead him to a solution, he decided the market needed a robust solution that is easily useable and customizable to all practice kinds. Also, the growing recognition of healthcare IT at the time added to the much-needed foundation of a secluded healthcare IT firm that backs healthcare business owners for technology support. This dire market need backed up our vision. Thus, CareCloud (formerly known as MTBC) was founded.

What does your typical day look like and how do you make it productive?

Being the president and CEO of CareCloud lays immense responsibility upon my shoulders. With any great position comes a high level of responsibility. After taking CareCloud public in 2015, the teams grew globally and I handled vendors, investors, and employees all around the world. Depending on the technology getaway, my routine modifies, but I start my day early with morning prayers, exercise, and educate myself on any tech updates.

After learning about what happened in the tech world overnight, I begin my day sharing national and global updates, projects, and futures plans. My day is mainly comprised of multiple meetings, both over Zoom and in-person, data charting, and planning the next big moves for CareCloud and healthcare IT. Keeping CareCloud on top of the charts is my goal for each day, dealing with the roadblocks as they come.

How do you bring ideas to life?

The pandemic reminded me that, no matter how challenging the situation is, there is always a way out with commitment and hard work. This is how I have always brought life to my ideas – through persistence, trial, and error.

What’s one trend that excites you?

Automation and healthcare taken over by technology is an exciting trend. I believe leveraging technology for better care is such an uplifting idea, and being able to deliver software for such ideas inspires me daily. As technology, it creates new pathways. All we need to do is build our solutions around the developing technology, and that’s what we envision for CareCloud.

What is one habit of yours that makes you more productive as an entrepreneur?

The habit of keeping up with the trend is my main productive habit. As our industry is ever-changing, especially after pandemic technology solutions in healthcare and related software have risen above shore, keeping up to the trend has benefited me always. Catching up on the tech market gives me a sense of the emerging ideas and issues that we can work on as team.

What advice would you give your younger self?

Well, here I remember one thing my mentor, founder, and chairman of CareCloud, Mahmud Haq, taught me years ago: Challenge the status quo, find new norms and unique ways to perform tasks and deliver solutions.

If I could travel back in time and have a one- on- one with my younger self, I would pat him on his back and tell him he is doing great. Also, I would tell young Hadi to be more persuasive, let go of your safety net and challenge yourself, make mistakes, note them down and learn from the hurdles that come in your way, and remember to be proud of yourself, but don’t stop working hard.

Tell us something that’s true that almost nobody agrees with you on.

I always believe hard work can get you anywhere. If your prime focus is to build your skill set and expertise, you can get anything in this world. Yes, there are days when a person may experience roadblocks in their professional growth, the best is to overcome it, learn from it and come back even stronger. It all comes down to how much a person is willing to learn in order to make the impossible, possible. Nobody should depend entirely on one single skillset, it’s the horizontal growth that keeps you moving to learn more and more every day.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

Rechecking on my errors and correcting myself over time. Improvement is an inevitability, and no one in the world knows it all. Despite my years of experience and education, I still have something new to learn every day. Learning is a constant process, and that is why keeping up with the overnight trends is my prime priority starting my day.

What is one strategy that has helped you grow your business?

Understanding the customer pain points and delivering a solution that will ease their pain is the leading strategy that made CareCloud what it is today. We aim to become a leader in providing business solutions for America’s healthcare organizations. The healthcare industry is fragmented, and working with many different software options is tough for many physicians. CareCloud’s goal is to create interoperable solutions. Being all- in- one in a pocket- friendly manner is our road to growth.

What is one failure you had as an entrepreneur, and how did you overcome it?

Our firm is built on key employee strengths. Employing remote workers spread throughout the globe, I take hiring seriously. Over the years, I’ve kept a close eye on the company’s building blocks, and I make sure to take like-minded people on board that share our vision and grow with it.

What is one business idea that you’re willing to give away to our readers?

I have a business-developing idea I refer to as the ‘expertise plus teamwork strategy.’ This idea has taken CareCloud a long way. Seventy percent of our company comes from this framework. So, for me, this idea is driving CareCloud to propel the healthcare industry forward on a daily basis by leveraging technological innovations to maximize automation in delivering care.

What is the best $100 you recently spent? What and why?

I’m not an avid shopper, my focus on my company CareCloud usually takes away most of my time but recently I’ve started my journey of self-love and self-care. I know it’s a long way from here but if I don’t feed my soul and mind with the love and care it requires, what am I doing in my life? The best $100 I recently spent were on myself and my family, I do not regret a second or penny of it. They were worth the effort, and time and I’m proud for thinking about myself in this busy routine.

What is one piece of software or a web service that helps you be productive?

Microsoft office has always stunned us with its amazing features and dealing with patient-sensitive data, we cannot trust any other platform other than Microsoft Office for its extensive encryption policies. Back in days, we had to download and utilize many applications to conduct day-to-day business like Zoom for video calls, Slack or WhatsApp for communication, Trello, Asana, WeTransfer to share documents with the teammates until Microsoft Teams brought it’s suite of services that encompasses everything a large organization like ours requires with an added layer of security and encryption. So, it’s safe to say that Microsoft teams helps me and my whole company be productive and I use it most of the times in a day.

What is the one book that you recommend our community should read and why?

The World is Flat. It’s a 2005 book written by Thomas Friedman about how employing a global workforce has made the world feel much smaller than it is. Globalization – and the Internet – have closed business, communication, and relationship gaps between countries and continents. CareCloud employees hundreds of thousands of miles away from me, in different time zones, in different hemispheres, are working toward the same goals as I am. I can communicate with them instantly. The World is Flat really drives this point home and helps readers understand the impact. It is great.

What is your favorite quote?

One quote that has been both motivational and influential on my life is “Excellence is what we strive for; perfection is God’s business.”

I struggle to find new methodologies of productiveness everyday – but I never give up. I do my best and leave the rest to the Lord. If we boost perfection so much so that we keep pausing for what’s in hand, we will lose the race and could never compete in today’s fast-paced tech space.

Key Learnings:

  • Pinpoint your errors, view them every day, and make effort to correct them.
  • Improvising is a constant process.
  • Strive for excellence and improvement rather than perfection.
  • Make a refreshing combo of expertise and team work in your organization, add some glitter of like-mindedness, and you have the magic formula for business building framework.
  • Persistence is the key.