Based in Morrison, Colorado, Jason Falco has an extensive background in operational strategy and design. As owner/operator of Stand Strong Fencing of Southwest Denver, he works to expand a small franchise business in the home services category. Within the first 12 months of operations, his team undertook more than 300 fence installation projects, generating revenue nearly twice the franchisor’s target for new locations. Jason Falco manages a dynamic network of sales professionals and referral partners, and oversees all aspects of finances, as well as supplier and subcontractor relations.
Mr. Falco additionally maintains a consulting firm that delivers operations-improving business development and software solutions to clients in the business process outsourcing (BPO), telecom, and call center spheres. From 2015 to 2023 he was chief operating officer of MCI BPO, LC, and had full client services authority spanning more than 120 clients and eight call centers across the United States. Engaging with internal call centers and Fortune 500 clients, Mr. Falco ensured that program initiatives matched core corporate values and culture, and translated into sustained operational excellence.
Jason Falco is a single digit handicap golfer who has played more than 200 courses across North America. An avid traveler, he has had the opportunity to study abroad and has visited more than 20 countries worldwide.
What is your typical day, and how do you make it productive?
Wake around 6am, meet with warehouse-loading crews for fence installation and picking materials, go into the office from 9-11am, exercise from 11–12:30, then lunch, back to the office from 12:30–6pm, then dinner (usually at home), followed by a little TV. Bed by 10 at latest.
How do you bring ideas to life?
I spend time planning new jobs and building consensus with our team. I also use longer term planning, including quarterly, annual, 3-year and 10-year plans.
What’s one trend that excites you?
“No dig” fence installation.
What is one habit that helps you be productive?
Following my daily routine.
What advice would you give your younger self?
Follow your passions early in your career.
Tell us something you believe almost nobody agrees with you on?
It’s better to be a “jack-of-all-trades” than a specialist/expert in one area.
What is the one thing you repeatedly do and recommend everyone else do?
Focus on time management. We all only get 168 hours/week – use them wisely.
When you feel overwhelmed or unfocused, what do you do?
Exercise.
What is one strategy that has helped you grow your business or advance in your career?
I try to be easy to do business with.
What is one failure in your career, how did you overcome it, and what lessons did you take away from it?
There have been RFP’s that I have responded to while in a business development role and didn’t win. To overcome these, I simply focused on additional/other opportunities.
What is one piece of software that helps you be productive? How do you use it?
Our company’s CRM, Fence Flow, is a tool I use on a daily basis. We try to run as much of the business as possible through Fence Flow, including job management, materials take-offs, inventory, invoicing, sub-contractor management, etc.
Do you have a favorite book or podcast you’ve gotten a ton of value from and why?
Traction: Get a Grip on your Business by Gino Wickman. This book does a great job addressing common challenges that owners of small businesses face, and emphasizes a structured approach to operating and growing your business.
What’s a movie or series you recently enjoyed and why?
1923 by Tyler Sheridan. Very interesting to learn more about how the western expansion of the U.S. unfolded, and the challenges that settlers of that era faced and dealt with.
Key learnings
- Maintaining the use of a daily routine, including exercise, affirmations, meditation and breathwork, can help you sustain a positive outlook on your current situation and future opportunities.
- Incorporating habits like good time management techniques can significantly improve productivity and enhance overall well-being.
- Bringing ideas to life requires planning for the immediate, medium and longer term and requires effective communication and a clear vision.
- Building strong relationships and networking are crucial for career and business growth.