Lawrence Njabon Nkwisheu Francis is a business leader and technology innovator with a track record of driving operational excellence across multiple industries. As the chief executive officer of BlueSky Investments LLC and chief operating officer of Moonlight Care Services, he develops and manages custom digital systems for employee management. Based in Toledo, Ohio, Lawrence Njabon Nkwisheu Francis has built a career defined by his ability to align innovation with efficiency, helping organizations achieve measurable growth and impact.
Before his executive leadership roles in BlueSky Investment and Moonlight Care Service, Mr. Francis gained extensive experience in technology and operations at Amazon.com, where he served as a product fulfillment and customer support specialist. During his tenure with the company, he streamlined inventory and order fulfillment processes while maintaining exceptional customer satisfaction. His hands-on approach to process improvement and team collaboration set the foundation for his future success in managing complex business operations.
Mr. Francis’ professional certifications further demonstrate his dedication to excellence and lifelong growth. He is an AWS certified developer, holds CPR certification, and is a certified medication aid.
What is your typical day, and how do you make it productive?
My day is usually a mix of managing the care side of things and checking in on property projects. I stay productive by blocking out my time. I handle the heavy administrative stuff and finances in the morning, then I’m usually out in the field for the rest of the day. Keeping my digital tools synced up is the only way I can stay on top of both companies at once.
How do you bring ideas to life?
I don’t let an idea sit for too long. Once I have a vision for a project, I write it down and start looking at the logistics. I’ll run it by my team to see where the holes are, and then I set a deadline to get started. Action is the best way to see if an idea is actually going to work.
What’s one trend that excites you?
The way smart home technology is becoming a standard in real estate. Seeing houses that can basically look after themselves or manage their own energy use is fascinating. It adds a lot of value for owners and makes property management much easier in the long run.
What is one habit that helps you be productive?
I’m big on auditing. I like to regularly check in on my workflows and my accounts. When you know exactly where your time and money are going, you can catch small mistakes before they turn into big problems.
What advice would you give your younger self?
Start building systems for your business as soon as possible. You can’t grow if you’re the only person who knows how to do everything. Document your process early so you can eventually step back and focus on the big picture.
Tell us something you believe that almost nobody agrees with you on.
I believe it’s actually cheaper to buy the best materials and tech from the start. Most people want to save money upfront, but I’ve found that “over-specing” a project saves you a fortune in repairs and maintenance down the road.
What is the one thing you repeatedly do and recommend everyone else do?
Travel to places that are totally different from what you’re used to. Visiting spots like Douala, Cameroon, teaches you how to be resourceful and resilient. You learn a lot about business by seeing how people make things happen in different environments.
When you feel overwhelmed or unfocused, what do you do?
I just get away from my desk. I’ll go for a drive or walk through a house I’m renovating. Getting my hands on something physical or changing my scenery usually clears my head pretty quickly.
What is one strategy that has helped you grow your business or advance in your career?
Building two businesses that support each other. Having the steady operations of my care service gives me the capital I need to invest in real estate. It creates a nice balance where one side helps the other grow.
What is one failure in your career, how did you overcome it, and what lessons did you take away from it?
In the beginning, I tried to manage construction projects without a real system in place. It led to a lot of stress and wasted money. It taught me that I need to use data and software to verify what’s happening on a job site rather than just winging it.
What is one business idea you’re willing to give away to our readers?
I think there’s a huge opportunity for a service that helps seniors set up and use smart home tech. There’s so much great technology for safety and health monitoring, but a lot of people just don’t know how to install it.
What is one piece of software that helps you be productive? How do you use it?
QuickBooks Online is essential for me. Being able to check my payroll or look at a profit and loss statement right from my phone while I’m traveling or at a job site is a lifesaver.
What is the best $100 you recently spent? What and why?
I recently spent about that on a really nice dinner and some great wine at Cooper’s Hawk. Sometimes you just need to unplug, enjoy a good meal, and treat yourself to a bottle of wine to recharge. It’s a great way to celebrate a small win.
Do you have a favorite book or podcast you’ve gotten a ton of value from and why?
I’m a huge fan of the “A Song of Ice and Fire” series; I’ve read all the “Game of Thrones” books. I love the complexity and the way the different houses navigate power and strategy. I also really enjoy true crime books because they keep you guessing and force you to look at the details.
What’s a movie or series you recently enjoyed and why?
I’ve been watching “FROM” on MGM+. It’s a mystery-horror series that is incredibly gripping. The suspense and the way it keeps you on edge is exactly the kind of show I enjoy when I want to disconnect from work.
Key learnings
- Prioritize systems over solo management: scaling a business requires documenting processes and building systems early and relying on a single person to know every operation limits growth and prevents leadership from focusing on high-level strategy.
- Leverage cross-industry synergy: growth can be accelerated by developing complementary businesses that provide mutual support and using the steady operations and capital from a service-based company can provide the necessary funding to fuel capital-intensive investments like real estate.
- Gain perspective through diverse travel: immersion in environments that differ significantly from one’s daily life fosters resourcefulness and resilience and observing how business is conducted in different global contexts provides unique insights into problem-solving and environmental adaptation.