Kris Houser

Founder of InSight InSpects

Insight Inspects, founded by Kris Houser, is a trusted provider of professional home inspection services in Glendale, Arizona. Recently, they celebrated a major milestone – 20 years of unparalleled commitment to ensuring safe and secure homes for buyers and sellers. As part of this anniversary, Insight Inspects has introduced lightning-fast inspection reports, delivering comprehensive results in 24 hours or less. Their commitment to excellence and customer satisfaction has earned them a solid reputation among homebuyers, sellers, and real estate professionals alike. With their comprehensive assessments, Insight Inspects provides peace of mind to those seeking a thorough and reliable home inspection.

What is your typical day, and how do you make it productive?

My day typically starts with a 4:30am Morning Gym Sesion, 6am-7am Emails, reviewing notes and information on daily properties for Insight Inspections to get a game plan of how I will attach each property scheduled. I try to always have an inspection starting at 8am, I need to start Monday off strong. So Monday is my longest day. Typically I do 2-3 inspections a day. My team each does one to two inspections a day. I have 3 other inspectors. End day reviewing reports, photos, and notes and questions that came up during the inspection with the clients/customers.

How do you bring ideas to life?

I hold meetings with my agents/clients for Insight Inspections to see what they like and dislike about our service. Additionally we hold action meetings with my other inspectors to implement and bring on new services

What’s one trend that excites you?

The Technology aspect of the inspection business. Insight Inspections has seen thermal camera expansion, drones, crawl bots and other technologies that make it possible to detect potential issues or see problems that would normally be missed to the trained eye.

What is one habit that helps you be productive?

Consistency & Routine. Helps speed up times, and helps elevate potential problems or oversight. When I’m off my routine, things just aren’t right.

What advice would you give your younger self?

Enjoy the ride! I was always so excited to get to the next level, that once you get to the top of the hill, you look around and think back to the struggle. That’s the good stuff.

Tell us something you believe that almost nobody agrees with you on?

Not sure about that one, I take advice from multiple people, and bounce ideas off my employees, friends, family, mentors, children. Etc. I take in their information, but at the end of the day, it’s my choice to make.

What is the one thing you repeatedly do and recommend everyone else do?

I take time to center myself daily, or if I miss a day, a few times a week. I have been a practicing TM meditation advocate since 2018, love it, need it, I think everyone would benefit from meditation. It would make the world a better place.

When you feel overwhelmed or unfocused, what do you do?

I try to name what is causing my negative emotions. If I can name the emotion, and the reason/problem, then I can solve it, typically it’s something that I’m putting off or have yet to make up my mind on.

What is one strategy that has helped you grow your business or advance in your career?

Always be of service. Book the deal, don’t let them off the hook when they are reaching out. When your with a client ask tons of questions, make sure your business helps answer those questions they have. If they want additional information, be of service. Also, take customers or partner with other like minded people who can all help each other’s business by referrals. The best closing strategy I have is taking them golfing. Nothing lands a deal like 18 holes and 4 1/2 hours of riding in a cart together. Lol

What is one failure in your career,  how did you overcome it, and what lessons did you take away from it?

We fail all the time, daily, weekly, it’s not discouraged, we complete action reports; which gets to the root of the problem, how we got to that point, what we can do in the future to fix the problem and the steps to ensure that pur system gets changed to allow for these new accommodations. I always ask what did you learn from this? This I take into my personal life, children, relationships, etc.

What is one business idea you’re willing to give away to our readers?

If you’re starting a business, or have an existing business, you need to think 360 degrees about your business model. How your product gets delivered, how it’s accepted, who’s purchasing or accepting it? Is it easy and simple to review/understand? Think of yourself as your customer, what do you expect? What are you wanting to see/think or feel when doing business with your company? This is not an easy question to answer but you can understand that it’s about culture and it’s always evolving and getting better and demands attention.

What is one piece of software that helps you be productive? How do you use it?

We use two software companies in our inspection business. Spectora is an exceptional tool to help the customer get their inspection reports with details and photos that’s easy to ready and is professional. The second is ISN inspection support network which helps us schedule, invoice, link our schedules to the client, customer and all parties involved.

Do you have a favorite book or podcast you’ve gotten a ton of value from and why?

“Think and grow rich” is a great book I always go back to. Great info into persistence, drive, passion and having a motor. I’ve been listening to a lot of books as of late, on self help. Podcasts, I am all over to board with self help, business, sports and comedy.

What’s a movie or series you recently enjoyed and why?

The diplomat, great series on Netflix about politics, trust, work ethic. Etc. good stuff

Key learnings

  • Always do your best.
  • If you don’t do your best; and or if you fail, own up to it; figure out what you did wrong and make the necessary steps to correct it.
  • Always be of Service.
  • Have Fun. I learned I get caught up in working hard and helping out my clients and customers and employees, but I also need to have fun and decompress. Trying to incorporate more fun activities in my daily/weekly/weekend off times.