Leah Young


H!ERO Inc, the brainchild of CEO Leah Young, is a company that has managed to break barriers and rewrite the rulebook in the business world. The secret to their success is their multifaceted approach that has shattered traditional business models, paving the way for a brighter future. With its 11th anniversary fast approaching in July 2023, H!ero Inc takes pride in its accomplishments and continues to be a beacon of success for customers and partners alike. The company’s forward-thinking and creative problem-solving skills have brought them to where they are today and they show no signs of slowing down. H!EROs groundbreaking efforts continue to pave the way for growth and expansion in the business world, proving that there’s always a better way to do things.

What is your typical day, and how do you make it productive?

I start my day by waking up at 5am and get ready for work at H!ERO. I am in my office by 6:15 am as I like to get prepared for what my morning will look like as this makes my day the most productive. Without a plan of action for the day it will not go smoothly if I do not do so. As my guys start showing to the office, I get them prepared for the interviews that will be attending that morning and have conversations with them to also make sure they are prepared for their days. Once the interviews arrive, I set them with my Account Managers. I then sit with all the interviewers in the last interview in our process. My day then consists of doing Preliminary interviews from 9:30am until 3:30PM and hand selecting the Candidates for the following day. I then prepare for the following day. I have recently started another business with my partner in Multifamily real estate, so the remainder of the afternoon is spent focusing on that until 6pm. My team comes back from their Marketing events at 6pm, so I spend my time with them by having them reflect on how their day went and what areas we need to focus on in order to make their day better the following day. This is a Management in training Program and it is my job to help coach, train and guide them to become the best versions of themselves. My favorite part of what I do. I finish my day in the office ruffly 7pm to 8pm.

How do you bring ideas to life?

Ideas are brought to life by sitting and collaborating with your team. Every person at H!ero is very different, and it encourages them to think and allows us to come up with the best-case scenario.

What’s one trend that excites you?

I would have to say that trends do not excite me. I am different and swim in the opposite direction of everyone else.

What is one habit that helps you be productive?

What helps be productive is having a routine. I do the same thing every day, from the time I wake up until the time I go to bed.

What advice would you give your younger self?

The advice I would give to my younger self is to not be so fearful to step out of my comfort zone and take risk.

Tell us something you believe that almost nobody agrees with you on?

I have a big heart and I believe that everyone deserves an opportunity, so I always go the extra mile to help people and it doesn’t always work out in my favor. Everyone tells me to not do that because people are a disappointment sometimes.

What is the one thing you repeatedly do and recommend everyone else do?

One thing that I do repeatedly is to continue to always strive to become a better version of myself than I was the day before by always continuing to learn and surround myself around those like minded.

When you feel overwhelmed or unfocused, what do you do?

When I feel overwhelmed or unfocused, I like to stretch out on my roller. It relieves all the tension and allows me to relax.

What is one strategy that has helped you grow your business or advance in your career?

My strategy for H!ERO has always been to outwork the competition and be the best I can be. I have done that by learning from all my mistakes and the mistakes of others.

What is one failure in your career,  how did you overcome it, and what lessons did you take away from it?

One failure in my career would come from losing my business in 2008 due to the economy. I learned not to put all my eggs in one basket. Economy is not something that I can control.

What is one business idea you’re willing to give away to our readers?

Learn to invest in something that has a greater return like laundry mats or car washes.

What is one piece of software that helps you be productive? How do you use it?

Google all the way, from the calendar that sends me reminders to my emails. Microsoft word as well, I LOVE speaking to text, so much faster!

Do you have a favorite book or podcast you’ve gotten a ton of value from and why?

One of my favorite books is Think Like a Monk by Jay Shetty. This book teaches you how to train your mind for peace and purpose for you can always have a clear mind and your actions will follow.

What’s a movie or series you recently enjoyed and why?

I started watching Yellowstone. It is very action packed, funny at times and even a little romantic.

Key learnings

  • I learned that in business and in Entrepreneurship there will be highs and lows.
  • Always add value to someone’s life, not what they can do for you.
  • With hard work and perseverance anything can be possible for anyone.