Mary Young is the founder of Doggykingdom an online dog accessories shop. The online shop is an extension of Mary’s love for dogs that started at a very tender age. As a young girl, Mary would find ways to treat her dog right, and would even sacrifice some of her little savings just to get it something special. As an adult, this passion got even stronger, as she would spare some time to make fancy things for her dog. It didn’t take long for friends to notice her dog products and they started placing orders. Over time, the number of orders grew exponentially and that is how Doggykingdom was born. Since its launch, the company has grown its clientele to over 155,000 customers from all across the world. Mary has grown the business to where it is today by investing heavily in product quality and customer service. She never sells a product that she would be uncomfortable using on her dog. In terms of customer satisfaction, Mary has built internal systems that ensure clients always receive their products on time. The company also has a money-back guarantee service and a lifetime warranty for special products. Besides selling dog products, Mary also donates to Dog charities through Doggykingdom. It is her way of helping dogs that are not fortunate enough to have a comfortable home.
Where did the idea for Doggykingdom come from?
In 2018 I had the idea of an online shop with products which Odin would offer other dogs if he would be able to. So Doggykingdom was born.
What does your typical day look like and how do you make it productive?
After I got up in the morning, I check all emails first. The most important emails are answered immediately and then I have my breakfast. After I have filled up my energy, I drive to the office and there I dedicate myself to the daily business. Everybody at Doggykingdom has his own area of responsibility. As the founder and managing director, it is very important to me that I am informed about all sorts of things in the company. Our to-do lists are processed daily.
How do you bring ideas to life?
Every new idea will be discussed with the team. After listening to the other opinion and we improved the idea, we start to bring it to life.
What’s one trend that excites you?
To analyze all possible innovations on the market and to integrate them into our company in an improved way.
What is one habit of yours that makes you more productive as an entrepreneur?
Probably always being up to date. To be that, I do research on new products and analyze the competition almost every day.
What advice would you give your younger self?
To be more open for changes.
Tell us something that’s true that almost nobody agrees with you on.
You cannot rely on someone 100%, it must always be checked.
As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?
To keep educating yourself.
What is one strategy that has helped you grow your business?
Give customer satisfaction and product quality top priority.
What is one failure you had as an entrepreneur, and how did you overcome it?
Formed a partnership with the wrong people. It cost a lot of money.
What is one business idea that you’re willing to give away to our readers?
In the field of product personalization. Starting with personalized clothes up to personalized mobile phone covers.
What is the best $100 you recently spent? What and why?
Both personally and professionally, for a few new books. The selected books will help me to progress both personally and professionally. I always buy books from people who have achieved that in life, where I still want to go.
What is one piece of software or a web service that helps you be productive?
Shopify. Our entire online shop runs on this software. It is super easy to use.
What is the one book that you recommend our community should read and why?
12 Rules for Life from Jordan B. Peterson
What is your favorite quote?
Don’t dream your life, live your dreams.
- Surround yourself with good people and quality talent.
- Passion for what you do is number 1