Be willing to delegate tasks and ask for help as needed. You cannot be the best at everything, and you have other employees for a reason.
Born and raised in Allentown, PA, Timothy Drabic received his Bachelor of Science Degree in Business Administration from Shippensburg University where he majored in finance. After graduation, Drabic worked at Sprint in Carlisle, PA while he obtained his MBA with a focus on marketing, also from Shippensburg. While at Sprint, Timothy Drabic worked in various management positions including Budget Manager, Area Customer Service Manager, and Call Center Manager. After working at Sprint for 15 years, Tim landed a job at Citibank in Hagerstown, MD and worked for 17 years holding various Director positions including Global Client Experience Director for the Credit Card Division. Tim recently moved to the Charlotte, NC area and joined Globe Life – Liberty National Division – Phelps Agencies. He hopes that his skill set, and financial acumen will contribute to the team’s growing business results and enhanced client experience for customers at his new place of employment.
Where did the idea for your career come from?
The idea to become a part of the client experience industry came from my desire to help and fight for the customer to help make their lives better. As a company, it is not only about providing a service but also an experience so that they remember the company in a positive light which naturally leads to more sales.
What does your typical day look like and how do you make it productive?
Presently, my typical day is not so typical as I am learning a new career with Globe Life – Liberty National who is in the Group Life and Health Insurance business. I am very excited to place all my energies in becoming a contributing member of the team.
How do you bring ideas to life?
I believe that the best way to bring ideas to life is to follow a three-step process: visualize, plan, execute. By following this process, I can spot problems before they occur and ensure that my ideas are successful.
What’s one trend that excites you?
One trend in the industry that excites me is the trend of incorporating environmental awareness into the client experience. It is something that is an important message to get out there and that makes the effort worthwhile.
What is one habit of yours that makes you more productive as an entrepreneur?
One habit of mine that makes me more productive is that I delegate tasks to people who I know will excel at them. If there is a task that I could complete but it would take me a day that someone else could complete in a couple of hours, I would delegate it to them and if they had other work they needed help with, I would see what I could do. The end result is all of the work is done faster than otherwise.
What advice would you give your younger self?
Do not be afraid to ask questions. It is easier for someone to explain something a few times than to fix a major mistake. No one is going to be able to know everything and asking questions will help you learn faster.
Tell us something that’s true that almost nobody agrees with you on.
Success is a combination of both hard work and luck. Even if you are the hardest working person in the world, if you do not have a little bit of luck, you might never find the success that you were looking for.
As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?
One thing that I continually do is I review what I did the previous day when I get to work each day. This lets me jump right back into where I left off and ensures that I am not forgetting something that might have slipped by.
What is one strategy that has helped you grow your business?
One strategy that has helped me is ensuring that I am surrounded by competent people. If everyone knows their jobs and what to do – projects and plans become much easier to accomplish.
What is one failure you had as an entrepreneur, and how did you overcome it?
One failure that I have had is that I decided to not ask questions about a project that I was working on and it ended up causing a problem down the line. I have learned from this that it is always important to ask questions.
What is one business idea that you’re willing to give away to our readers?
My idea would be to create more businesses that provide daycare for the elderly where the elderliy feel valued either leaving the day socializing with friends or accomplishing something great for community through volunteerism depending on what the makes the individual feel
fulfilled. . With the population aging, there will be a greater demand than ever for these types of services.
What is the best $100 you recently spent? What and why?
The best $100 I spent was on landscaping. We just bought a new home in the Fort Mill, SC area and I will enjoy watching all the new trees and shrubs grow as we plan on staying in this area a very long time.
What is one piece of software or a web service that helps you be productive?
One web service that I use is Yammer. It is an intra office communication system that is similar in functionality to twitter. It is very useful to have something when the team is all around the world.
What is the one book that you recommend our community should read and why?
I would recommend Just Listen by Mark Goulston. It is a fantastic book that helps to teach you how to listen effectively, understand your clients, make a positive impression and much more. If you are working in an industry where communication is important, make sure you read this book.
What is your favorite quote?
“If you do what you always did, you will get what you always got.”
● Don’t be afraid to ask questions.
● Be willing to go the extra mile. Success requires hard work.
● Be willing to delegate tasks and ask for help as needed. You cannot be the best at everything, and you have other employees for a reason.
Steve (Stefan) Junge hails from Germany and helps with the day-to-day publishing of interviews on IdeaMensch. While he and Mario don’t share a favorite soccer club, their enthusiasm to help entrepreneurs is a shared passion.